Can AI mediate conflict better than humans?

Published on February 29, 2024



For decades, humans skills alone enabled dispute resolution. Now, AI could help, say experts. But risks loom too.

Doha, Qatar – Diplomats whizzing around the globe. Hush-hush meetings, often never made public. For centuries, the art of conflict mediation has relied on nuanced human skills: from elements as simple as how to make eye contact and listen carefully to detecting shifts in emotions and subtle signals from opponents.

Now, a growing set of entrepreneurs and experts are pitching a dramatic new set of tools into the world of dispute resolution – relying increasingly on artificial intelligence (AI).

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