Explaining Explainable AI for Conversations
Within the space of just two or three decades, artificial intelligence (AI) has left the pages of science fiction novels and become one of the cornerstone technologies of modern-day society. Success in machine learning (ML) has led to a torrent of new AI applications that are almost too numerous to count, from autonomous machines and biometrics to predictive analytics and chatbots.
One emerging application of AI in recent years has been conversational intelligence (CI). While automated chatbots and virtual assistants are concerned with human-to-computer interaction, CI aims to explore human-to-human interaction in greater detail. The potential to monitor and extract data from human conversations, including tone, sentiment and context, has seemingly limitless potential.